Move-in pack sender: email every statutory document to your tenant in one click
Every statutory document, one email, one audit trail.
Before a tenant moves in, an English landlord must serve a small but unforgiving pack of documents — Gas Safety (CP12), EICR, EPC, deposit Prescribed Information and the current How to Rent guide. Miss any of them and your future Section 21 is invalid; your Section 8 ground 1 / 1A defences collapse. LetCompliance’s move-in pack sender pulls the documents you’ve already uploaded against the property, pre-ticks the statutory ones, warns you (with statute reference and the GOV.UK link) about anything missing, and emails the lot to the tenant via Resend — with the landlord set as reply-to. Every attachment lands in the audit log as its own structured row, ready to flow into the tribunal-grade evidence pack.
Pre-ticked statutory checklist
Gas Safety, EICR, EPC and Deposit Prescribed Information auto-tick when the file is uploaded against the property. You can deselect anything you don’t want to send.
Missing-item amber warnings
Every required document that is NOT uploaded gets an amber row with the statute reference (e.g. Gas Safety (Installation and Use) Regs 1998 reg 36(6)) and the GOV.UK landing page so you know exactly what to fix.
One audit row per attachment
A single email with five attachments writes five `sent_to_tenant` rows in your audit log, keyed to the property, tenant and document type. Tribunal export reads them like any other notice send.
What it does
- Lists active tenants on the property and their email addresses
- Lists every uploaded document with a "Statutory" badge on the required ones
- Pre-ticks Gas Safety, EICR, EPC and Deposit Prescribed Information when files are present
- Shows an amber warning row for each statutory item that is NOT uploaded, with statute + GOV.UK link
- Allows a 1,000-character custom message inserted at the top of the email
- Caps total attachment size at 20 MB for deliverability across consumer mailboxes
- Sends one email with multiple PDF attachments via Resend (transactional)
- Writes one `audit_log` row per document with `batch: move_in_pack` metadata
- Reply-to is set to the landlord so tenant questions land in the right inbox
Who it's for
Self-managing landlords on every plan; letting agents who need a defensible record of what was served, when and to whom for every new tenancy.
The legal basis
Maps to the statutory move-in duties: Gas Safety (Installation and Use) Regulations 1998 reg 36(6)–(7); Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 reg 3(2)(c); Energy Performance of Buildings (England and Wales) Regulations 2012 reg 6; Deregulation Act 2015 s.39 + AST Notices and Prescribed Requirements (England) Regulations 2015 (How to Rent); Housing Act 2004 ss.213–214 (deposit + Prescribed Information). From 1 May 2026, the Renters’ Rights Act 2025 also requires a written statement of terms and adds the Renters’ Rights Act Information Sheet (£7,000 fine for non-service by 31 May 2026).
Guidance only, not legal advice. Always verify with your solicitor for contested matters.
How to send the statutory move-in pack to a new tenant in England
A repeatable 5-step workflow for serving Gas Safety, EICR, EPC, Deposit Prescribed Information and How to Rent on a new tenant by email — with a tribunal-grade audit row per attachment.
Step 1
Open the property and switch to the Tenancy tab
In LetCompliance, open the property the new tenant is moving into and click the Tenancy tab. The move-in pack sender appears at the top of the panel.
Step 2
Pick the active tenant
Choose the tenant from the dropdown. Only tenants flagged as active on this property appear, so you cannot accidentally email a previous tenant.
Step 3
Review the pre-ticked statutory checklist
Gas Safety, EICR, EPC and Deposit Prescribed Information are pre-ticked when the file is uploaded against the property. Anything missing is shown as an amber warning row with the statute reference and the GOV.UK link, so you can fix it before sending.
Step 4
Add an optional welcome message and send
Type up to 1,000 characters of welcome / context (rent date, key collection, contractor contact). Hit Send and Resend delivers a single email with every attached PDF, with the landlord set as reply-to.
Step 5
Confirm the audit log rows
Open /audit (or the property’s Recent activity panel). You will see one structured row per attachment, each with the timestamp, recipient and document type — ready to flow into your tribunal-grade evidence pack.
FAQs
Why does this matter for Section 21 and Section 8?
A Section 21 notice is invalid if Gas Safety, EICR, EPC, How to Rent or the deposit Prescribed Information has not been served. Section 8 grounds 1 and 1A defences are weakened too. Most landlord software tracks whether the file was uploaded; we additionally produce the receipt that it was delivered.
Does it count as legal service of the document?
Email service of these documents is widely accepted in England (subject to the tenancy agreement permitting electronic notice), and the audit row records the timestamp and recipient. For maximum certainty you can also ask the tenant to confirm receipt by reply — the reply-to address is set to your inbox.
How big can the pack be?
We cap a single move-in pack at 20 MB total and 8 attachments to keep delivery snappy on consumer mailboxes (Gmail / Outlook / iCloud). Larger packs should be sent as two smaller ones.
Where does the audit row show up?
In `/audit` (the activity feed), the property’s "Recent activity" panel, and the tribunal-grade PDF / CSV export. One row per attachment so you can prove each individual document was sent.
Does it work after 1 May 2026 (Renters’ Rights Act 2025 commencement)?
Yes — it works exactly the same. We’ve also added the Renters’ Rights Act Information Sheet to the in-app drafters; once you’ve generated it, it appears in the move-in pack list automatically.
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