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Inside LetCompliance

Move-in pack sender: email your tenant’s documents in one go

Every document your new tenant needs, one email, one record.

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The move-in pack sender is included on every plan, from £7.99 a month.

What it does

  1. 01Opens from the Tenancy tab on the property, or in bulk from the tenants list
  2. 02Lists current tenants with an email address and the documents uploaded for the property
  3. 03Ticks the gas safety record, EICR, EPC, deposit prescribed information and tenancy agreement when present
  4. 04Lists the usual documents that are not uploaded yet

Our researchin the press

A new tenancy comes with a set of documents the tenant must be given, and a dispute months later often turns on whether they were. The move-in pack sender gathers the documents you have already uploaded against the property, ticks the usual ones, tells you what is not uploaded yet, and emails them to the tenant in one message. Each document sent is written to your audit trail as its own entry.

01

The usual documents ticked

The gas safety record, EICR, EPC, deposit prescribed information and tenancy agreement are ticked when they are uploaded against the property. Untick anything you do not want to send.

02

Missing items shown first

Anything not uploaded yet is listed before you send, so you can add it rather than discover the gap later.

03

A record per document

Each document sent is logged separately in the audit trail, with the date, the tenant and the document type, and appears in the audit PDF and CSV exports.

In the app

What it does

  • Opens from the Tenancy tab on the property, or in bulk from the tenants list
  • Lists current tenants with an email address and the documents uploaded for the property
  • Ticks the gas safety record, EICR, EPC, deposit prescribed information and tenancy agreement when present
  • Lists the usual documents that are not uploaded yet
  • Adds your own message of up to 1,000 characters
  • Sends up to 8 uploaded documents, 20 MB in total, in one email
  • Sets the reply-to address to you, so questions come back to your inbox
  • Writes one audit entry per document, shown in the audit trail and its exports

What to give, and when

The documents a new tenant in England should receive

Before the tenancy is entered into: a written statement of the terms, which a written tenancy agreement usually serves as, under section 16D of the Housing Act 1988, with a penalty of up to £7,000 for failing to give it. Before the tenant moves in: the gas safety record, the electrical safety report and the EPC. Within 30 days of receiving the deposit: the deposit protection and prescribed information.

The How to Rent guide was withdrawn on 1 May 2026 and is not given to new tenants. The Renters’ Rights Act Information Sheet was a one-off for tenancies already running on that date.

Why the record matters

Proving what you gave

If the deposit prescribed information was not given, a court cannot make a possession order on most grounds until that is put right, and the tenant can claim between one and three times the deposit. Gas, electrical and EPC failures carry their own penalties. In each case the question is the same: can you show what you gave and when. A single email with every document attached, and an audit entry for each, is a straightforward answer.

Step by step

How to send the move-in pack to a new tenant

The steps in LetCompliance for sending a new tenant their documents in one email, with an audit entry for each.

  1. 1

    Open the property and the Tenancy tab

    Open the property the tenant is moving into and go to the Tenancy tab. The move-in pack card is at the top; select Prepare.

  2. 2

    Check who it goes to

    Every current tenant on the tenancy with an email address is ticked, and each gets their own copy. Untick anyone who should not receive it, or record the pack as given by hand instead.

  3. 3

    Check the documents

    The gas safety record, EICR, EPC, deposit prescribed information and tenancy agreement are ticked if they are uploaded. Anything not uploaded yet is listed, so you can add it before sending.

  4. 4

    Add a message and send

    Add a welcome message of up to 1,000 characters, such as the rent date or how to report a repair, and send. Replies come back to your email.

  5. 5

    Check the audit trail

    Open the audit trail to see one entry for each document sent, with the date and recipient.

Who it is for

Landlords setting up a new tenancy who want every document out in one message with a record of each, and agents who need the same for every let.

The law behind it

Housing Act 1988, section 16D (written statement of terms before the tenancy) and section 16I (penalty up to £7,000). Gas Safety (Installation and Use) Regulations 1998, regulation 36. Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020, regulation 3. Energy Performance of Buildings (England and Wales) Regulations 2012. Housing Act 2004, sections 213 to 215 (deposit and prescribed information).

Written for private lets in England. Guidance, not legal advice: for a defended claim or an unusual let, take advice from a housing solicitor.

Free PDF · instant by email

Free PDF: New Tenancy Document Checklist

What to give a new tenant in England, and when: before the tenancy is agreed, before they move in, and within 30 days of taking the deposit. With the source and the penalty for each.

  • Written statement of terms before the tenancy is agreed
  • Gas, electrical and EPC certificates before move-in
  • Deposit protection and prescribed information within 30 days
  • What not to give a new tenant any more

The guides only come if you tick the box, and you can unsubscribe in one click.

Questions

Frequently asked questions

Which documents should a new tenant get?

The written statement of terms before the tenancy is agreed, usually the tenancy agreement; the gas safety record, EICR and EPC before they move in; and the deposit prescribed information within 30 days of receiving the deposit.

Should I still send the How to Rent guide?

No. GOV.UK withdrew it on 1 May 2026. It is kept out of the pack by default and only available as a legacy document.

Does email count as giving the documents?

Email is a common and practical way to give these documents, particularly where the tenancy agreement allows notices by email. The audit trail records the date, the recipient and each document. Asking the tenant to reply to confirm receipt adds a further record.

How big can the pack be?

Up to 8 uploaded documents and 20 MB in total, so it arrives reliably in ordinary inboxes. Send a larger set as two packs.

Where do I see what was sent?

In the audit trail, with one entry per document, and in the audit PDF and CSV exports. The tenants list shows which tenants have been sent a pack.

Can I send packs to several tenants at once?

Yes. Besides the Tenancy tab on each property, a bulk version runs from the tenants list.

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