Terms of service

01Acceptance of Terms

By creating an account or using LetCompliance ("Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms are governed by the laws of England and Wales.

02Description of Service

LetCompliance provides landlord software that UK landlords and letting agents use to run their lets: advertising a property and taking applications, ordering tenant references, preparing and signing tenancy agreements online, collecting a landlord's rent by Direct Debit where enabled and recording arrears, handling repairs through a tenant portal, preparing Section 8 and Section 13 notices, keeping certificate and deadline dates with reminders, storing documents and preparing tax figures, including a landlord's own Making Tax Digital quarterly updates. The Service is offered on a free plan for one property and on paid subscriptions, billed monthly or annually. The Service is provided by LetCompliance, hello@letcompliance.com. LetCompliance is a software tool. It is not a law firm, accountant, tax adviser, bank or payment institution, and using it does not create any such relationship.

03Eligibility

• You must be at least 18 years old to use the Service.
• You must be a UK landlord, letting agent, or property manager.
• You must provide accurate and complete information when creating an account.
• One person or legal entity may not maintain more than one free account.

04Subscriptions and Billing

• Subscriptions are billed in advance, either monthly or annually, depending on the billing cycle you choose. A subscription renews each period until you cancel it, and there is no minimum term.
• Payment is processed by Stripe. We do not store your card details.
• You can cancel at any time from the Billing page, or by emailing hello@letcompliance.com. There are no cancellation fees, and cancelling stops any future renewal.
• Cancellation takes effect at the end of your current paid period, and you keep full access until then, unless you cancel within the 14-day cancellation period in section 5.
• Refunds: outside the 14-day cancellation period in section 5, we do not refund any part of a period you have already paid for, on a monthly or an annual plan, except when we close the Service (section 13). Statutory refund rights (where the law gives them), including those in section 5, always apply on top of this.
• We reserve the right to change pricing with 30 days' notice; changes never affect a period you have already paid for.
• Landlord accounts opened from 15 October 2026 start with a 3-day trial, or 30 days through a friend’s referral link. An account opened before then keeps the trial end date it was given. No payment card is needed for the trial.
• The trial opens the premium tools of the paid plans. Making Tax Digital, the SA105 Tax Pack and Section 24 calculator, the Section 8 and Section 13 notices, the possession tools, the deposit dispute pack and SMS reminders are on paid plans only and are not part of the trial.
• When a landlord trial ends without a paid plan, the account moves to the free plan (see section 6). You do not have to subscribe to keep using it. One property stays open: the one you choose, or else the first you added. Any others are kept, with nothing deleted, but may be locked until a plan covers them, and you can download or delete a locked property at any time.
• An agency workspace starts with a 14-day trial of the Agency plan, with no payment card, and needs a paid Agency plan to keep running after it.

05Cancelling and refunds

You can cancel a landlord plan within 14 days without giving any reason. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give this right to consumers (individuals buying wholly or mainly outside their trade, business or profession). We give it on every landlord plan, because a landlord can buy either way and the checkout cannot tell which. The 14 days end 14 days after the day you buy the plan (the day the contract is made).

• The service starts straight away, so the paid plan opens as soon as the payment goes through. Where the checkout page asks you to agree to this, ticking the box is your request for us to begin providing the service at once, within the 14 days.
• If you asked at checkout for the plan to start at once and you cancel within the 14 days, you pay for the service up to the time you tell us: an amount in proportion to that time, compared with the whole period you paid for. We refund the rest of your payment without undue delay, and no later than 14 days after the day you tell us, to the card you paid with. You pay no fee for the refund. For example, cancelling a £14.99 monthly plan 3 days into a 30-day month costs £1.50, and £13.49 is refunded. If your checkout page did not ask for that request, you pay nothing for the time used, and we refund the whole payment on the same terms.
• To cancel, tell us of your decision with a clear statement before the 14 days run out: cancel the plan from the Billing page, or email hello@letcompliance.com saying that you are cancelling. You may use the model cancellation form at the end of these terms, but you do not have to. It is enough to send your message before the 14 days have run out.
• When you cancel within the 14 days, we end the plan, make the refund above and move the account to the free plan (see section 6). Nothing in the account is deleted.
• The trial is not a paid plan: it needs no card and takes no payment, so there is nothing to cancel during it. If you move from an Agency plan to a landlord plan while trial days remain, those days can carry over to the landlord plan: your card is saved, nothing is taken until those days end, and stopping the plan before then costs nothing. The 14 days in this section still count from the day you chose the plan.
• Agency plans for an agency workspace (Agency Mini, Agency Starter, Agency Growth, Agency Plus and Agency) are bought for a business, so this section does not apply to them; section 4 does.
• One-off services (professional photography and floor plans, tenant referencing and the Tenant Risk Report) can be cancelled within 14 days without giving any reason, on every order. The 14 days end 14 days after the day you pay for the order (the day the contract is made).
• A one-off service starts within the 14 days only if you ask for it to. Ticking the box on the payment page is that request: for photography, that the visit be arranged now (the visit itself is on the date agreed with you, which can fall after the 14 days); for a reference, a credit check or the Tenant Risk Report, that the work start as soon as you pay.
• If you asked for a one-off service to start and you cancel before it is finished, you pay for what was done before you told LetCompliance: an amount in proportion to the work done, compared with the whole service, worked out on the price you paid. The rest of your payment is refunded without undue delay, and no later than 14 days after the day you tell LetCompliance, to the card you paid with, with no fee for the refund. If your payment page did not ask for that request, you pay nothing for the work done, the whole payment is refunded on the same terms, and the 14 days end 14 days after the day you receive the confirmation email that sets out this right.
• The right to cancel a one-off service ends before the 14 days are up if the service is fully performed within them, as long as you asked for it to start and acknowledged on the payment page that you would lose the right then. A service is fully performed: for photography, once the visit has been made and the files have been sent to you; for a full or guarantor reference, once the check is finished and the result is sent, typically 1 to 3 working days after you pay; for a credit check, once the result is sent, usually within minutes when the details match the applicant’s credit file; for the Tenant Risk Report, once the report is finished and sent to you, within a couple of working days of the documents arriving. For photography, if your area or the date cannot be covered, the whole payment is refunded.
• To cancel a one-off service, email hello@letcompliance.com with a clear statement that you are cancelling; naming the order helps. You may use the model cancellation form at the end of these terms, but you do not have to. It is enough to send your message before the 14 days have run out.
• The trader is LetCompliance, hello@letcompliance.com.

06Plan Limits

• Free (£0): one property, with the free-plan features listed on the pricing page, no card required.
• Single (£7.99/mo): one property.
• Solo (£14.99/mo): up to 3 properties.
• Portfolio (£19/mo): up to 10 properties.
• Portfolio Plus (£29/mo): up to 20 properties.
• Professional (£49/mo): unlimited properties.
• Fair use of "unlimited": the Professional plan is for the genuine, individual management of your own (or your agency’s own) portfolio, on a fair and reasonable use basis. We reserve the right to review, contact, or apply reasonable limits to any account whose usage is clearly excessive, automated at scale, or is being used to resell access to, or run a bureau service on, the Service for unrelated third parties.
• If you exceed your plan's property limit, you must upgrade to add more properties.
• Moving to a plan that covers fewer properties than you hold does not delete any of them. Properties above its limit may be locked until a plan covers them, and you cannot add new ones above the limit.

07Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of UK law.
• Upload documents you do not own or have the right to store.
• Attempt to access other users' data.
• Reverse engineer, copy or redistribute any part of the Service.
• Use automated bots or scrapers against the Service.
• Upload malicious code, viruses or harmful content.

08Your Data

You retain full ownership of all data you input or upload to LetCompliance. By using the Service, you grant us a limited license to store, process and display your data solely to provide the Service. We will never sell, share or use your data for advertising. See our Privacy Policy for full details. If you use the Service to process other people's personal data (for example, as a letting agent handling tenant data), you are the data controller and our Data Processing Agreement at /dpa applies and forms part of these Terms.

09Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. We do not warrant that the Service is error-free, uninterrupted, or legally accurate. LetCompliance is software, and it is your responsibility as a landlord to ensure your properties comply with UK law. We strongly recommend independent legal advice for compliance matters.

10Tax Tools and Making Tax Digital

Our finance and tax features, including SA105 figures, Section 24 calculations and Making Tax Digital (MTD) for Income Tax, are tools to help you organise and prepare your figures. They are not tax advice and are not a substitute for a qualified accountant or tax adviser.

• All figures are drafts calculated from the data you enter. You are solely responsible for reviewing them and for the accuracy, completeness and timeliness of anything you submit to HMRC.
• Where you connect to HMRC, submissions are made on your instruction using HMRC’s official APIs. You remain responsible for meeting your own filing obligations and deadlines.
• We are not liable for any tax, interest, penalties or enforcement action by HMRC arising from figures you submit, missed deadlines, or your tax position.
• Direct HMRC submission may not be available for every account and depends on your own eligibility; where it is not available, or where you prefer, you can export your figures to your accountant or other software.

11Rent Collection

Where you enable Direct Debit rent collection, it is provided through Stripe Connect. You authorise the collection of rent into your own connected Stripe account.

• Funds are collected directly into your own connected account. LetCompliance does not hold, control or have access to your or your tenants’ money, and is not a bank, payment institution or money services business.
• Stripe’s own terms and processing fees apply to each collection. Those fees are set by Stripe and may change; LetCompliance charges no commission on rent.
• You are responsible for the underlying tenancy and Direct Debit relationship with your tenant, including the Direct Debit Guarantee, and for any client-money protection obligations that apply to you.
• We are not liable for failed, delayed, reversed or disputed payments, for chargebacks or Direct Debit Guarantee claims, or for any action taken by Stripe on your connected account.

12Limitation of Liability

To the fullest extent permitted by law, LetCompliance shall not be liable for: (a) any indirect, incidental or consequential damages arising from your use of the Service; (b) any fines, penalties or enforcement action arising from your failure to comply with UK landlord law, or any tax, interest or penalties arising from your tax affairs or HMRC submissions; (c) any loss of, or failure to collect, rent or other funds, or any matter relating to Stripe or your connected account; (d) any loss of data, profits or business. Our total liability to you in any 12-month period shall not exceed the total fees you paid to us in that period. Nothing in these Terms excludes liability that cannot lawfully be excluded.

13Termination

You may cancel your account at any time from Settings > Account. Your data will be deleted within 30 days. We reserve the right to suspend or terminate accounts that violate these terms, with or without notice. If we decide to close the Service, we will tell every customer by email at least 90 days before the closing day and keep the Service open for exporting your data until then. On a yearly subscription we will refund the whole months left after the closing day. Provisions that by their nature should survive termination (including Sections 9, 10, 11, 12, 14, 16, 17 and 19) shall do so.

14Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15Changes to Terms

We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the Service after the effective date constitutes acceptance of the new terms.

16Intellectual Property

LetCompliance, including its software, design, text, graphics, logos, document templates and all other content we provide (but excluding your own data and content), is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable and revocable licence to access and use the Service for your own property-management purposes for as long as your account is in good standing. You may not copy, modify, distribute, sell, sub-licence, reverse-engineer, scrape or create derivative works from any part of the Service except as expressly permitted by these Terms or by law. Documents and figures the Service generates are yours to use for your own affairs.

17Indemnification

You agree to indemnify and hold harmless LetCompliance and its operator from and against any claims, losses, liabilities, costs and expenses (including reasonable legal fees) arising from or relating to:

• your use of the Service;
• any data or content you input, upload or submit;
• your breach of these Terms or of any applicable law, including landlord, tenancy, tax or data-protection law; and
• your dealings with tenants, contractors or other third parties.

18Additional and Third-Party Services

LetCompliance offers optional paid services, namely professional photography and floor plans, tenant referencing and the Tenant Risk Report, and we integrate third-party providers (for example HMRC, Stripe and our referencing partner).

• Optional services are charged separately at the price shown before you order. Some are performed by us and some by independent providers; except for our own negligence, we are not liable for delays or for the acts of independent providers beyond our reasonable control.
• Tenant referencing is provided through a regulated UK credit reference agency and gives information only: it is not a decision or a guarantee. You remain responsible for your own letting and Right to Rent decisions.
• Where part of a service is provided by a third party, that provider’s own terms apply to their part of the service.
• Any fee or margin we earn on an optional service is reflected in the price you see; you are never charged a hidden commission.

19Shop orders, delivery and returns

Physical products sold through Landlord Essentials (/landlord-essentials) are sold and fulfilled by us. Payment is taken via Stripe at the price shown, including any delivery charge, before the order is placed; we do not store your card details.

• You have a legal right to cancel a shop order within 14 days of receiving the goods, for any reason, under the Consumer Contracts Regulations 2013, and a further 14 days to return them for a full refund of the goods and standard delivery.
• If an item is faulty, damaged or not as described, you have a 30-day right to reject it for a full refund under the Consumer Rights Act 2015.
• Some goods cannot be cancelled once unsealed or if personalised. Full details, timings and exceptions are in our Returns & Refunds policy at /returns.
• Nothing in these Terms removes or limits your statutory consumer rights.

20General

These Terms, together with our Privacy Policy and (where it applies) our Data Processing Agreement, form the entire agreement between you and us regarding the Service.

• If any provision is found to be unenforceable, the remaining provisions stay in full force.
• Our failure to enforce any provision is not a waiver of it.
• You may not assign or transfer your rights under these Terms without our consent; we may assign ours to a successor, for example on a sale or reorganisation of the business.
• We are not liable for any failure or delay caused by events beyond our reasonable control, including outages of HMRC, Stripe, hosting or other infrastructure providers.

21Contact

The Service is provided by LetCompliance, hello@letcompliance.com. For questions about these Terms, email hello@letcompliance.com.

Model cancellation form

To LetCompliance, hello@letcompliance.com: I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*], Ordered on [*]/received on [*], Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper), Date [*] Delete as appropriate.