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Gas Safety, EICR, EPC, Deposit Prescribed Information, How to Rent, written terms and — from 1 May 2026 — the Renters' Rights Act Information Sheet. The complete pack with statute, deadlines and the proof-of-service rules courts actually want to see.
Why every item matters
Until 1 May 2026 a missing item invalidates a future Section 21 notice under the Deregulation Act 2015 ss.38\u201341. From 1 May 2026, Section 21 is abolished and missing items become the evidence tenants use to defend Section 8 grounds 1 / 1A possession claims.
In practice: the move-in pack you serve at day one is load-bearing for the entire tenancy. A landlord who served the full pack at move-in is in a strong position whatever route to possession they later need. A landlord who skipped one item is exposed for years.
A repeatable workflow for getting the entire pack into the tenant\u2019s inbox before they pick up the keys, with proof of service that survives a tribunal challenge.
Step 1
Collect every required document
Latest Gas Safety Certificate (CP12), latest EICR, current EPC, the deposit Prescribed Information PDF from your scheme, the latest GOV.UK How to Rent guide, written terms and from 1 May 2026 the Renters’ Rights Act Information Sheet.
Step 2
Verify the documents are current
CP12 within the last 12 months. EICR within the last 5 years (and any C1 / C2 remedied). EPC band E or above. How to Rent: latest GOV.UK version on the day of service.
Step 3
Send a single move-in email with all PDFs attached
Email the tenant with the documents as PDF attachments — not as links. Total attachment size under 20 MB so the email reliably reaches Gmail / Outlook / iCloud.
Step 4
Record the date and time of service
Save the sent email and any read-receipt. The LetCompliance move-in pack sender writes one structured row per attachment to your audit log so each document is independently provable.
Step 5
Re-serve when documents are renewed
Each year (Gas Safety) or when EICR / EPC / How to Rent is updated, send the new version to the existing tenant within 28 days of issue.
On the property page the move-in pack sender pre-ticks every uploaded statutory document, shows an amber warning for anything missing (with statute reference and the GOV.UK link), and emails the tenant via Resend with the landlord set as reply-to. The audit log writes one structured row per attachment so the tribunal export shows each CP12, EICR and EPC as its own entry.
Start 14-day free trialYes — service by email with the PDF attached is widely accepted in England, provided the tenancy agreement allows electronic notice. Keep a timestamped copy in your audit log. A link to a folder is not service; the file itself must reach the tenant’s inbox.
A missing CP12, EICR, EPC, How to Rent guide or Deposit Prescribed Information at the date of the notice all invalidate Section 21 under the Deregulation Act 2015 ss.38–41. The court will dismiss an accelerated possession claim outright.
Yes — even more so. Section 8 grounds 1 and 1A (landlord moving in or selling) require that statutory information duties have been complied with. A missing item becomes the tenant’s defence in court.
You serve the latest version of the GOV.UK How to Rent booklet at any renewal where it has changed since the last service, and any renewed Gas Safety, EICR or EPC certificate within 28 days of issue. You do not re-serve unchanged documents.
On the property page, the move-in pack sender pre-ticks every uploaded statutory document, shows an amber warning row for anything missing (with statute reference and the GOV.UK link), and emails the lot to the tenant via Resend — with one structured audit row per attachment.
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