Rent behind? We have the awkward conversation, so you don’t
A collections specialist gets in touch with your tenant, agrees a payment plan they can actually keep to, and writes down every step. You get paid, without the stress of chasing. One flat fee, and we never take a cut of what we recover.
Already a member? Start it from your dashboard.
Arrears cleared over
6 months
On top of rent
+£120/mo
Illustrative example. Every plan is negotiated to what the tenant can afford.
Nobody likes chasing their own tenant
Having the money conversation with someone living in your property is awkward, and it can sour the whole tenancy. We handle it for you, calmly, so you keep the rent and the relationship.
A plan that sticks beats a court date
Going for possession is slow and it costs you. Most of the time, a written plan the tenant can actually keep to gets you paid quicker. And if it ever does reach court, you have a dated record of what was offered and what happened.
Worked by someone who does this for a living
Your case isn't going to a call centre with a script. It's handled by a credit and collections specialist who negotiates repayment day in, day out.
What’s included
£99, one-off. No commission, no VAT, no subscription.
- We deal with your tenant for you, by phone and in writing, so you don't have to
- We work out what they can actually afford, then agree a plan that sticks
- Whatever's agreed goes in writing, signed off by both sides
- A dated log of every call and message as we go, so you can show what was tried and when
- If they still won't pay, we pull it all into a complete case file for you or a solicitor to take from there
- One flat fee. No commission, no cut of whatever we get back
- If they slip behind again down the line, we pick it straight back up, no extra charge
How it works
Create your account
Sign up in under a minute, no card needed.
Tell us the situation
Who the tenant is, how far behind they are, and what you want us to push for. Then pay the flat fee.
We get on it
We reach out to your tenant by phone and in writing, and work out a plan they can actually keep to.
You get it in writing
Once they agree, it goes in writing, and you get a dated record of the lot for your files.
What we actually do when the rent stops
“Chasing” is the easy word for it, but a stern letter rarely gets anyone paid. Here’s what really happens when you hand us an arrears case.
- 1
We find out what's really going on
Rent rarely stops for no reason. A lost job, a delayed benefit, a relationship that's broken down, or someone just burying their head. We find out which it is, because the way you fix it is different every time.
- 2
We set repayments they can actually meet
There's no point agreeing a plan the tenant can't keep. We work out their real position and set the numbers so the arrears actually come down, instead of the plan falling apart a month later.
- 3
We get it in writing, properly
An 'I'll sort it next week' over the phone is worth nothing. We put the agreement in writing, dated and confirmed by both sides, so nobody's arguing later about what was said.
- 4
We keep the pressure professional
Steady and firm, and always by the book. No threats, no harassment, nothing that lands you on the wrong side of the rules. Just someone who does this for a living staying on it until it's resolved.
- 5
We keep the paper trail
Every call, every message, every missed payment, logged and dated as we go. If it ever ends up in front of a judge, this is the record that does the talking.
- 6
We hand you a case file if it fails
If they still won't pay, you're not starting from scratch. We pull the arrears schedule, your notices and the full record into a complete case file, for you or a solicitor to take forward.
Honest about what this is
This is a pre-legal recovery service: we act as your agent to contact the tenant and agree a payment plan, the stage that doesn’t need a solicitor. It is not legal representation, and we don’t issue court proceedings ourselves. We try to get you paid. If we can’t, you don’t walk away with nothing: we hand you a complete, dated case file, and you or a solicitor take the court step from there.
Questions, answered
Do you take a percentage of what you recover?
No. It's one flat fee of £99. No commission, no percentage, no success fee. And if the same tenant falls behind again later, we pick it back up at no extra charge.
Are you solicitors?
No, and you usually don't need one at this stage. This is a pre-legal recovery service: we chase the rent and negotiate a payment plan on your behalf, the part that doesn't require a solicitor. If the matter ever has to go to court, you'll have a documented paper trail ready to hand to a possession service.
Will you add fees to my tenant?
No. Under the Tenant Fees Act we never add chasing or admin fees to your tenant. You pay the flat fee for the work; we recover the rent that's owed.
Why not just go straight to eviction?
Since Section 21 ended, getting possession is slower and has to run through Section 8. Nine times out of ten a plan the tenant can keep to gets you paid quicker than a court date would. And if it does end up in court, a judge wants to see you tried to sort it first, which is exactly what our record shows.
What if the tenant just won't pay?
We keep a dated log of every attempt to reach them and agree a plan. If they still won't engage, we pull it all together into a complete case file, the arrears schedule, your notices, the tenancy paperwork and our full record, and hand it to you so you or a solicitor can take it straight to a possession claim. Either way you're not left empty-handed: you come out with the evidence you'd need anyway.
What areas do you cover?
Everywhere in England. It's a remote service, handled by phone, email and letter, so where your property is makes no difference.
How quickly do you start?
Right after you order, we'll get in touch to confirm the details, then start on your tenant straight away.
What if the tenant is on Universal Credit?
Common, and workable. Where the arrears qualify, we can look at getting the housing element paid to you directly through a managed payment, and build the plan around what the tenant actually receives each month.
Do you deal with the guarantor as well?
If there's a guarantor, they're part of the conversation. A guarantor who realises the arrears are climbing often gets things moving faster than the tenant does, and it's their name on the line too.
Will this wreck my relationship with the tenant?
Handled right, less than you'd fear. A calm, neutral third party having the money conversation usually takes the heat out of it, and it keeps you as the landlord rather than the one doing the chasing.
How much will you actually recover?
It comes down to the tenant's real position, and we're straight with you about that from the start. Sometimes it's the full amount over a few months; sometimes it's the most you'll realistically get before court is the only door left. Either way, you'll know where you stand.
What do you need from me to start?
The basics: the property, the tenant's contact details, how much they owe and how far behind they are, and anything you've already tried. You add it when you order, and we take it from there.
Letting to someone new? Get a Tenant Risk Report first — an expert read on whether they can really afford the rent.
Stop chasing. Start recovering.
Create your LetCompliance account, tell us the situation, and we’ll be contacting your tenant on your behalf within days, for one flat fee of £99.
Get started
UK-built · Founder-led · GOV.UK-cited
Built by a landlord, for landlords.
I let property myself, so I know what it costs to juggle an agent, a spreadsheet and a handful of reminder apps just to stay on the right side of the law. LetCompliance puts all of it behind one login: advertise the property, take applications, collect the rent, and keep every certificate and notice in order, each taken straight from GOV.UK.
