Tenant Portal for UK Landlords: Maintenance Requests & Rent Statements
A tenant-facing front door that doubles as your audit trail.
Every LetCompliance tenancy gets a free tenant portal, no extra fee, no separate app to download. Tenants raise maintenance requests with photos, view a live rent and payment statement, and download their tenancy documents on demand. Every interaction is timestamped in your dashboard, giving you a court-grade paper trail for Awaab’s Law, Section 8 claims and First-tier Tribunal.
Maintenance requests with photos
Tenants submit issues with photos and severity. You get an instant email with a timestamp, exactly what Awaab’s Law requires as a response-clock trigger.
Live rent statement
Tenants see a live ledger of rent paid, arrears and next due date. Disputes drop; late payments get noticed and resolved faster.
Shareable tenancy docs
Gas Safety, EICR, EPC, How to Rent guide and deposit certificate available on demand. Tenants stop emailing to ask; you stop digging through your inbox.
What it does
- Unique secure portal link per tenancy, no tenant account or app install
- Maintenance ticket submission with photo upload and severity tagging
- Automatic email notification to landlord within seconds
- Live rent ledger: rent paid, arrears, next due date, running balance
- Download access for Gas Safety, EICR, EPC, How to Rent, deposit prescribed information
- Timestamped log of every tenant view and download (audit trail)
- RRA 2026 Information Sheet service proof for each tenant
- Mobile-responsive — works on any phone, no app download
Who it\'s for
Landlords who want to look professional, cut inbox chaos, and have a defensible audit trail for Awaab’s Law response timescales and Section 8 possession claims.
The legal basis
The tenant portal directly supports Awaab’s Law (Social Housing Regulation Act 2023 extended to PRS by the Renters’ Rights Act 2025): every maintenance report is timestamped on receipt, which is exactly the clock-trigger the statute requires. It also supports deposit protection prescribed information service proof, Renters’ Rights Act Information Sheet service proof (31 May 2026 deadline) and section 11 Landlord and Tenant Act 1985 disrepair reporting.
Guidance only, not legal advice. Always verify with your solicitor for contested matters.
FAQs
Does the tenant need to download an app?
No. The portal is a secure web link that opens in any mobile browser. Tenants bookmark it; no signup or app install required.
What if the tenant doesn’t have email?
You can forward the portal link by SMS, WhatsApp, or print it on the tenancy agreement. There’s no email gate.
Is it secure?
Each portal has a long random token in the URL, plus optional passcode protection. All content is served over HTTPS and never indexed by search engines.
Can multiple tenants share one portal?
Yes, the portal is per tenancy, not per tenant. In an HMO, each tenancy has its own portal; joint tenants share one portal.
Related reading
Start your 7-day free trial to use this tool
No card needed. Full access to every tool, then £0 until you decide.
Start free trialOther tools