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Tenant Portal Software for UK Landlords: Repairs, Rent and Documents

One link for the tenant. One record for you.

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The tenant portal is included on every plan, from £7.99 a month.

One link for the tenant

A link, no password
Each tenant gets their own: no account, password or app.
Repairs reported properly
A category, a description, up to 3 photos and an urgent flag.
You are emailed straight away
With URGENT in the subject when the tenant ticks it.
Messages both ways
With an email when a message arrives.

Tenants get in touch by text, email, phone and occasionally a note through the door, which leaves you with no single record of what was reported and when. The tenant portal gives each tenant one secure link, with no app and no password, where they report repairs with photos, see their rent, download their certificates, ask for a pet and message you. Everything they send arrives dated, in one place.

Repairs reported properly

A title, a category, a description, up to 3 photos and an urgent flag. You are emailed straight away, with URGENT in the subject when the tenant ticks it.

Rent they can see

The rent, any arrears, the next payment due and a schedule of payments with receipts to download. Joint tenants see the whole household’s payments.

Documents on hand

The current gas safety record, EICR, EPC, tenancy agreement and more, through links that expire after an hour, plus deposit scheme details.

In the app

What it does

Gives each tenant a unique secure link, with no account, password or app
Lets tenants report repairs with a category, description, up to 3 photos and an urgent flag
Emails you when a repair is reported
Shows rent, arrears, the next payment due and a payment schedule with receipts
Lets tenants download the latest gas safety record, EICR, EPC and fire risk assessment, and their tenancy agreement on a single let
Includes two-way messages, with an email when a message arrives
Takes pet requests with the details you need to decide
Keeps portal pages out of search engines, and lets you switch a link off

Repairs

Why the date of a report matters

A landlord’s repairing duty under section 11 of the Landlord and Tenant Act 1985 runs from when you have notice of the problem, and you then have a reasonable time to fix it. A home must also be fit for human habitation throughout the tenancy. When a dispute arises, the first question is usually when you were told. A report made in the portal answers it.

Awaab’s Law, with its fixed timescales for damp, mould and emergency hazards, applies to social landlords. It does not apply to private landlords yet and no date has been set, but responding quickly and keeping a dated record is what protects you under the duties that apply today.

For the tenant

What your tenant sees

A tenant opens their link on a phone and sees their home: rent and payments, documents, repairs they have reported and the replies, messages and any pet request. Each tenant has their own link, including each tenant in an HMO and each joint tenant, and joint tenants share the household’s rent schedule, repairs and messages.

Who it is for

Landlords who want repairs, messages and rent questions in one dated record rather than across text, email and phone, and tenants who would rather not chase.

The law behind it

Landlord and Tenant Act 1985, section 11 (repairing obligations, from notice of disrepair) and section 9A (fitness for human habitation). Housing Health and Safety Rating System under the Housing Act 2004. Awaab’s Law applies to social landlords under the Social Housing (Regulation) Act 2023 and is not in force for private landlords.

Written for private lets in England. Guidance, not legal advice: for a defended claim or an unusual let, take advice from a housing solicitor.

Free PDF · instant by email

Free PDF: Damp, Mould & Repairs Response Tracker

A tracker for hazard and repair reports that uses the Awaab’s Law timescales for social housing as a benchmark, with the record that answers a disrepair complaint. Written for private landlords in England.

The social housing timescales, and what binds private landlords
Response targets by type of report
A printable tracker from report to repair
The records that answer a complaint or council inspection

Questions

Frequently asked questions

Does the tenant need to download an app or create an account?

No. The portal is a secure link that opens in any browser. There is no password to remember.

Is it secure?

Each tenant’s link contains a long random token, portal pages are kept out of search engines, and document downloads use links that expire after an hour. You can switch a tenant’s link off at any time.

Does each tenant get their own link?

Yes, including each tenant in an HMO and each joint tenant. Joint tenants share the household’s rent schedule, repairs and messages.

Can tenants send photos of a repair?

Yes, up to 3 photos per report, with a category, a description and an option to mark it urgent. You are emailed straight away.

What documents can the tenant download?

The latest gas safety record, EICR, EPC and fire risk assessment you have uploaded, and documents you have sent them to sign. On a single let, a current tenant also sees the tenancy agreement uploaded since they were added. Right to Rent copies are never shown in the portal. The deposit scheme and protection date are shown too.

Can I see when a tenant opened a document?

For documents sent to the tenant to sign or acknowledge, yes: views are recorded with a date and time. For certificates downloaded from the portal, the portal records how often it was opened rather than each download.

Does the portal replace messages by text?

It gives you a two-way message thread with each tenant, and you are emailed when a message arrives. You reply from your dashboard, and the conversation stays with the tenancy.

Awaab’s Law for landlords 2026

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