In the first 14 days
You have 14 days from the day after you buy a landlord plan to cancel it for any reason. The law gives consumers this right, and LetCompliance gives it on every landlord plan. The plan starts straight away. If you asked for that on the payment page (the box you tick before paying), you pay only for the time used, and the rest is refunded to your card within 14 days of your telling LetCompliance. If the payment page had no such box, the whole payment is refunded. The plan then ends, rather than running to the end of the period, and the account moves to the free plan. Stopping the plan in Billing and emailing hello@letcompliance.com both count. The terms have the details, and a cancellation form you can use if you like: letcompliance.com/terms#cancelling
After the first 14 days
Stopping the plan stops the next payment. You keep the plan until the end of the month or year already paid for, and that period is not refunded, on a monthly or a yearly plan. Agency plans work this way from the start: each is bought for a business, so the 14 days do not apply to them.
What happens to your data
Your account does not disappear. It moves to the free plan, where one property stays open with its reminders and documents. Any others are kept, with nothing deleted, and may be locked until a plan covers them. Your documents, your ledger and your activity log stay where they are.
Export before you go, if you want to
You can export your activity log as a PDF or CSV and download your documents at any point, including after cancelling. Nothing is held back as leverage.
Coming back
Restarting a plan picks up the same account. You are not asked to rebuild a portfolio you already entered.
