Sending a request
On Tenants, press Ask at the end of the tenant’s row. Choose what you need, a meter reading, a document, details to confirm or something else, and say what you are asking for in your own words.
What your tenant sees
They get an email, and the request sits at the top of their tenant portal until they answer. If there is no email address on file, it waits in the portal for the next time they open it. They can reply with a note, a photo or a PDF.
Getting the answer
Open Ask on the same row to see each request and its answer, marked with the date it was answered, and download any file they sent. A request you no longer need can be withdrawn.
Why not just text them
An answer that arrives by text or phone call gets lost. Here the request, the answer and the date sit together against the tenant, which is where you will look for them later.
