Property Redress Scheme
A government-approved ombudsman scheme for property-related complaints. Letting agents in England must be members of a redress scheme (The Property Ombudsman or Property Redress Scheme). The Renters Rights Act 2025 extends mandatory redress to private landlords.
At a glance
- Schemes
- Property Ombudsman + Property Redress Scheme
- Required for
- Letting agents in England
- Extended to landlords
- By Renters’ Rights Act 2025
Full guide
Read the complete landlord guide on Property Redress Scheme
Deadlines, fines and step-by-step compliance in our in-depth resource.
Open full guideWhy Property Redress Scheme matters for landlords
Redress-scheme membership for letting agents has been mandatory for years, but RRA 2025 extended mandatory redress to private landlords — the first time tenants have a direct ombudsman route against a landlord without going to court. Any landlord who has not enrolled in an approved scheme post-RRA is operating outside the law. Budget £60–£150 per year and retain the membership certificate.
Official sources
LetCompliance editorial reviews this entry every quarter against the sources above. Always confirm specific duties with a qualified solicitor or your local council.
Related terms
BTL (Buy-to-Let)
A mortgage product and business model where a property is purchased specifically to rent out. Buy-to-let landlords are subject to Section 24 of the Finance Act 2015, which replaced mortgage interest relief with a 20% tax credit. Stamp duty is higher on a second property.
Capital Gains Tax (CGT)
Tax on the profit from selling a rental property. From April 2024 the CGT annual exempt amount was reduced to £3,000 and residential property gains are taxed at 18% (basic rate) or 24% (higher rate). A CGT return must be filed and tax paid within 60 days of completion.
CO Alarm (Carbon Monoxide Alarm)
Required from 1 October 2022 in every room with a fixed combustion appliance (excluding gas cookers) in private rented homes in England. The landlord must ensure an alarm is present and in working order at the start of each tenancy. Maximum civil penalty: £5,000 per property.
Compliance Score
A 0-100 score LetCompliance assigns to each property based on how up-to-date its safety certificates and tenancy documents are. 100 means Gas Safety, EICR, EPC, deposit protection and Right to Rent are all current; the score drops as deadlines approach and is recalculated daily.
Council Tax
The tax charged on residential property by the local authority. Tenants are usually liable while the property is let as their main residence. Landlords become liable during void periods and for most HMOs (where each tenant has their own AST).
Disrepair
A property condition falling below legal standards under Section 11 of the Landlord and Tenant Act 1985, the Homes (Fitness for Human Habitation) Act 2018 or the Decent Homes Standard. Tenants can sue for damages and specific performance, and a valid disrepair claim is a complete defence to a possession claim.